Frequently Asked Questions
Everything you need to know about your next favorite pair of shades.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn eyewear in its original packaging. Please ensure all tags and protective films are intact to qualify for a full refund.
Do Otra sunglasses provide UV protection?
Yes, all of our sunglasses offer 100% UVA and UVB protection to keep your eyes safe while maintaining a high-fashion look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my new eyewear?
To keep your frames in top condition, always store them in the provided microfiber pouch or case. Clean the lenses using a lens-safe cloth and avoid using harsh household detergents.
Do you offer international shipping?
Yes, Otra Eyewear ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.